Managed Services / Annual Maintenance Contracts

One Contract, Covered All Year

A yearly contract covering ongoing support, maintenance and minor enhancements for your ERP or software systems under agreed service levels, billed once instead of chased task by task.

50+ ERP and software projects. Zero failed projects since 2021.

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Contract Tiers

Standard

Bug fixes and patches
Email and ticket support

Next business day

Priority

Everything in Standard
Minor enhancements included

4-hour response

Premium

Everything in Priority
Dedicated support contact

1-hour response

Illustrative example. Exact tiers and response times are set in your contract.

Annual invoice instead of billing per request

Contract tiers to match your support needs

100%

Of requests tracked against an agreed SLA

Included

Minor enhancements bundled into the contract

Why It Matters

Ad hoc support billing makes costs hard to plan for

Paying for support ticket by ticket makes it hard to plan a budget and easy for coverage to quietly lapse. One annual contract fixes both.

Predictable Cost

One annual number instead of a stream of invoices

Support, maintenance and minor enhancements are covered under one contract and one annual invoice, so the cost is known upfront rather than accumulating request by request.

One agreed cost for the full year.
No separate invoice per support request.
Scope and tier agreed before the term starts.

Reviewing an annual maintenance contract

Support That Does Not Lapse

Coverage that renews before it runs out

Usage is reviewed ahead of renewal, so a tier can be adjusted with real data instead of coverage lapsing unnoticed until something breaks.

Usage reviewed before the renewal date.
Tier can move up or down at renewal.
No gap in coverage between terms.

Checking a support ticket against an SLA response time

Contract Tiers

What each tier includes

Illustrative example. Exact tiers, response times and included items are agreed in your signed contract.

Standard

Bug fixes and patches
Email and ticket support
Quarterly system health check

Next business day

Priority

Everything in Standard
Minor enhancements included
Priority ticket queue

4-hour response

Premium

Everything in Priority
Dedicated support contact
Monthly system review

1-hour response

How It Works

From scoping the contract to renewal

Assess current systems

We review what needs ongoing support, maintenance and enhancement coverage.

Choose a tier

Standard, Priority or Premium, matched to your expected support volume.

Sign the annual contract

One agreed scope, one term, one invoice for the year.

Raise requests under SLA

Support, maintenance and minor enhancement requests tracked against the agreed response time.

Renew and adjust

Usage is reviewed before renewal, and the tier can change if your needs have.

What's Included

Everything covered under the annual contract

🔧

Bug fixes and patches

Issues in your existing system fixed under the agreed contract scope.

✏

Minor enhancements

Small improvements included within your tier, not billed separately.

⏰

SLA-backed response

Every request tracked against the response time agreed for your tier.

📈

Scheduled health checks

Regular reviews of your system to catch issues before they grow.

👤

Dedicated support contact

A known point of contact for support requests, included in higher tiers.

💳

Single annual invoice

One invoice for the year instead of billing per support request.

What Changes

What an Annual Maintenance Contract changes

Predictable

One annual number instead of many invoices

Covered

Bug fixes, patches and minor enhancements included

Tracked

Every request logged against an agreed SLA

Renewed

Coverage reviewed and renewed before it lapses

Flexible

Tier can change as your support needs change

Direct

The same support team across each renewal term

Why Us

Why teams renew their contract with TCB Infotech

The same rigor as our own delivery work

Every contract is tracked with the same standard we apply to our own projects, not a looser one for ongoing support.

Honest tier guidance

We tell you plainly if your support needs are outgrowing the Standard tier.

Direct access to the support team

Requests go straight to the people doing the work, with no relay in between.

Transparent SLA tracking

Every request is tracked against the response time agreed for your tier.

Tiers that flex with you

Move up or down at renewal as your systems and support needs change.

A delivery record that holds up

More than 50 ERP and software projects delivered, with no failed project since 2021.

FAQ

Annual Maintenance Contracts, answered

What does an Annual Maintenance Contract actually cover?

An Annual Maintenance Contract covers ongoing support, maintenance and minor enhancements for your ERP or software systems under agreed service levels, billed once a year instead of per request.

What is the difference between the contract tiers?

Standard, Priority and Premium differ mainly in response time and the scope of included items, from bug fixes and patches at the Standard tier up to a dedicated support contact and faster response at the Premium tier.

Are minor enhancements included, or billed separately?

Minor enhancements are included within the scope agreed for your tier. Larger changes that fall outside that scope are quoted separately rather than billed against the contract.

What happens if we use more support than the contract covers?

We flag it before it becomes a problem and discuss moving to a higher tier or handling the extra work as a separate, quoted engagement.

Can we change tiers during the contract term?

Tier changes are usually applied at renewal, though we can discuss an earlier move if your support needs change significantly mid-term.

What happens when the contract is close to renewal?

We review usage against your tier before the renewal date, so you can adjust the tier or scope with real data rather than guessing.

Start With One Annual Contract

Support, maintenance and minor enhancements, covered under one tier and one invoice. Book a free consultation and walk through what your systems need.

Book a Free Consultation →

No commitment. See which tier fits before you decide.

Annual Maintenance Contracts Features

How Annual Maintenance Contracts Work

From scoping the contract to renewal. Here is how tier selection, SLA-backed support and minor enhancements run across the year.

Core Process

Scoping, tiering and SLA tracking, in that order

Scoping

Coverage agreed before the term starts

We review your ERP or software systems and agree what falls under support, maintenance and minor enhancements before the contract begins, so scope is clear from day one.

Systems reviewed before scoping.
Scope agreed in writing upfront.
No surprise exclusions mid-term.

Tier Selection

Standard, Priority or Premium, matched to your volume

Each tier sets the response time and the items included, from bug fixes and patches at Standard up to a dedicated support contact at Premium.

Tier matched to expected request volume.
Response time fixed per tier.
Tier can move at renewal.

SLA Tracking and Renewal

Every request tracked, every renewal reviewed

Support requests are tracked against the response time agreed for your tier, and usage is reviewed ahead of renewal so you can adjust with real data.

Requests logged against the SLA.
Usage reviewed before renewal.
One invoice for the full year.

Reviewing SLA tracking ahead of contract renewal

What You Get

Everything included in the contract

🔧

Bug fixes and patches

Issues in your existing system fixed under the agreed scope.

✏

Minor enhancements

Small improvements included within your tier.

⏰

SLA-backed response

Requests tracked against the response time in your tier.

📈

Scheduled health checks

Regular reviews to catch issues before they grow.

👤

Dedicated support contact

A known point of contact, included in higher tiers.

💳

Single annual invoice

One invoice for the year, not billing per request.