Your Cloud, Run by a Dedicated Team
Full outsourced operation of your cloud environment: provisioning, patching, monitoring, backups, cost optimization and incident response, under one ongoing SLA.
50+ ERP and software projects. Zero failed projects since 2021.
Running cloud operations in-house pulls focus from the product
Provisioning, patching and incident response are necessary, but they are rarely where an internal team creates the most value.
Provisioning through incident response, handled end to end
A single dedicated team covers provisioning, patching, monitoring, backups, cost optimization and incident response, so nothing falls into a gap between tools or people.
- One team accountable for the whole environment.
- Response times set by SLA, not best effort.
- Routine operations handled without reminders.
Spend reviewed before it turns into a surprise
Resource usage is reviewed on a recurring basis, unused capacity is right-sized or removed, and spend trends are flagged early rather than discovered at the end of the month.
- Usage reviewed on a recurring schedule.
- Unused or oversized resources flagged.
- Trends surfaced before the invoice does.
Every operation, its status, and when it was last checked
Illustrative example. Your actual status depends on your live environment.
From onboarding to day-to-day operation under one SLA
Everything needed to run your cloud environment day to day
Provisioning
New resources stood up as your environment needs them.
Patching
Systems kept current on a managed patching schedule.
Monitoring
Metrics and alerts watched around the clock.
Backups
Backup jobs run and checked as part of routine operations.
Cost optimization
Usage reviewed on a recurring basis to keep spend in check.
Connects to your stack
Operated alongside your existing tools, and can cover ERP or CRM infrastructure where relevant.
What Managed Cloud Services changes for your team
Why teams choose TCB Infotech for Managed Cloud Services
Managed Cloud Services, answered
What does Managed Cloud Services actually take off my plate?
How is Managed Cloud Services different from Cloud Management?
What does the SLA actually cover?
Who handles an incident at 2am?
How is cost optimization handled?
Can we bring an existing cloud environment into this, or does it need to be rebuilt?
Hand Off Your Cloud Operations
Provisioning, patching and incident response, covered by one dedicated team under one SLA. Book a free consultation and walk through your current environment.
Book a Free Consultation →No commitment. Start with an environment review.
How Managed Cloud Services Works
From onboarding your current environment to day-to-day operation under one SLA. Here is how the handover happens.
Onboarding, operating and optimizing, in that order
Taking over your environment as it stands
We review your current cloud setup, agree an SLA with response and resolution targets by severity, and take over provisioning, patching, monitoring and backups from there.
- Existing environment onboarded as-is.
- SLA agreed before operations begin.
- No disruptive rebuild required.
Provisioning through incident response, handled continuously
The dedicated team monitors your environment around the clock, applies patches on a managed schedule, and responds to incidents according to the agreed SLA.
- Continuous monitoring and alerting.
- Patching on a managed schedule.
- Incidents handled per the SLA.
Usage reviewed before spend becomes a surprise
Resource usage and backup coverage are reviewed on a recurring basis, with unused or oversized resources right-sized and spend trends reported regularly.
- Usage reviewed on a recurring schedule.
- Backups checked as part of routine operations.
- Spend trends reported before the invoice does.
Everything included in the engagement
Provisioning
New resources stood up as your environment needs them.
Patching
Systems kept current on a managed patching schedule.
Monitoring
Metrics and alerts watched around the clock.
Backups
Backup jobs run and checked as part of routine operations.
Cost optimization
Usage reviewed on a recurring basis to keep spend in check.
Connects to your stack
Operated alongside the tools you already run.