Answer Every Customer on WhatsApp, Day and Night
An AI agent that talks to your customers where they already are. It answers questions, shares order and delivery status, takes bookings, and passes anything complex to a person, in the customer's own language.
50+ ERP and software projects. Zero failed projects since 2021.
Your customers already message on WhatsApp
They ask the same questions every day, at every hour. An AI agent answers on the spot, so no message sits unread until morning.
No customer waits for the office to open
Most support questions arrive after hours. When a customer messages at night or on a holiday, the agent replies right away with a real answer, so you stop losing people to a slow response.
- Replies in seconds, day and night.
- The everyday questions handled on their own.
- Fewer missed messages and lost orders.
Replies built on your actual orders and stock
The agent connects to your CRM and ERP, so it looks up a real order, an invoice or a delivery date and answers with the true information. It is not a generic bot guessing from a script.
- Reads live order, invoice and stock data.
- Confirms bookings against real availability.
- Every answer tied to your systems of record.
The same question, handled two ways
A common request on a Sunday night. One version keeps the customer waiting. The other answers on the spot.
- Message sits unread until Monday.
- Customer is unsure and may cancel.
- Staff start the day behind on a backlog.
- Answered in seconds from real booking data.
- Customer feels looked after and stays.
- Staff wake up to a clean inbox.
From a customer message to a handled request
The everyday requests, answered on WhatsApp
The common, high-volume messages your team answers again and again, handled without anyone lifting a finger.
Common questions
Hours, pricing, availability, policies and how-to questions, answered instantly from your own information.
Order and delivery status
Where is my order, when will it arrive, what did I buy, answered from real data in your systems.
Orders and bookings
Takes a new order, books an appointment or reserves a slot, and confirms it against real availability.
Reminders and updates
Sends appointment reminders, payment nudges and shipping updates before the customer has to ask.
Multiple languages
Replies in the customer's own language and switches between the languages your customers use.
Clean handoff
Passes complex or sensitive requests to a person, with the full conversation history attached.
What a WhatsApp agent changes for your team
Why teams choose TCB Infotech for WhatsApp agents
WhatsApp AI agent questions
What is a WhatsApp AI agent?
Does it work day and night?
Can it use our real order and customer data?
What happens when a question is too complex?
Which languages can it handle?
Is every conversation recorded?
Put an AI Agent on Your WhatsApp
Book a free consultation. We will look at the questions your customers ask most, the systems you run, and show you what a WhatsApp agent would handle for your business.
Book a Free Consultation →No commitment. A practical first look at your customer chat.
What a WhatsApp AI Agent Does
More than a chatbot with canned answers. The agent uses real data from your systems, works in the customer's language, and knows when to bring in a person. Here is what it handles.
From a customer message to a handled request
Answers on the spot, day and night
Customers message when it suits them, often after your office has closed. The agent replies in seconds at any hour, so a question at midnight gets a real answer instead of waiting for morning.
- First response measured in seconds.
- Cover on nights, weekends and holidays.
- Fewer messages lost to a slow reply.
Replies pulled from your CRM and ERP
The agent connects to the systems you already run, so it can check a real order, an invoice, stock or a delivery date. Its answers reflect the true state of your business, not a fixed script.
- Looks up live order, invoice and stock data.
- Confirms bookings against real availability.
- Every reply tied to your systems of record.
It knows when to bring in your team
Some requests need a human, and the agent knows the difference. It passes complex or sensitive chats to a member of your team with the full history attached, so the customer never has to repeat themselves.
- Complex cases routed to the right person.
- Full conversation history handed over.
- Every chat logged for audit and learning.
Everything the agent takes off your team
Common questions
Hours, pricing, availability and policies, answered instantly from your own information.
Order and delivery status
Where is my order and when will it arrive, answered from real data in your systems.
Orders and bookings
Takes a new order, books an appointment or reserves a slot against real availability.
Reminders and updates
Sends appointment reminders, payment nudges and shipping updates before customers ask.
Multiple languages
Replies in the customer's own language and switches between the ones your customers use.
Full chat logs
Every conversation recorded, giving you an audit trail and insight into what customers need.